General Notices

This website is operated and managed by your board of directors as a reference tool for all residents. Please be advised that the official communications and correspondence for homeowners is facilitated by Rise Management. If you are a homeowner that would like to receive the notices from management, please create an account at www.riseamg.com by clicking "Register". This will enable you to "opt in" to future email distributions, e-statements, as well as to access important online features such as online payment options, account history, or accessing your community's documents.

The primary role to a homeowner is to service your account. For example, billing and work orders related to your unit are the most common services management will provide you.

Management reports to, and takes directives from the board. They do not have a further obligation to follow up with you on matters not pertaining to your account. They do have a responsibility to collect and present feedback or concerns to the board for review and discussion. The board will look into the matter, prioritize and work with management toward the next steps.

For the broader community, management is tasked with carrying out orders and requests by the board as well as managing the association funds to pay for services and fees as well as handling the logistics of our service providers (ie: landscapers, porter, trash services, etc.). They typically walk the property monthly to note violations or other general abnormalities to rectify or bring to the board's attention for discussion.

• Do you have account specific concerns? Please contact Rise Management directly. Please note, only homeowners may speak with management regarding accounts.

• "I have a complaint about a service provider on our property." - Please fill out our monthly survey sent out at the end of every month.

• "I have a complaint or a grievance about a board policy or a general community issue" - Please submit your concern here or be prepared to speak briefly about your concern at the next regular board meetings where you will have up to 3 minutes for remarks.